Shipping and Return Policy
Most orders within the continental United States are shipped via UPS or USPS. If there are any delays in processing your order, you will be notified. Normal delivery within the continental United States is approximately 3 to 10 business days. For orders shipped to destinations in the Continental United States We offer flat Rate Shipping of $6.95 On all orders below $79.99 and Free Shipping on orders Over $80.00
To be eligible for "Same Day Shipping," the item(s) must be in stock and the order must be received NO LATER THAN 12PM Eastern. Backorders and orders arriving after 12PM may be subject to a delay in shipping time. Please Understand, If we can get your order out same day it will be shipped even if placed after the cut off, our mission is to keep you satisified.
DNDFDirect.com can not ship to Post Office Boxes. For further details please e-mail us at sales@DNDFdirect.com.
Thank you for shopping with us! The following Shipping and Return policy applies to all websites owned and operated by DNDFDirect including but not limited to the following: DNDFDirect
1. SHIPPING POLICY
You can trust that your order will be quickly processed and safely delivered.
We ship our products via UPS or USPS, and utilize flat rate pricing that varies depending on the order total and based on certain products.
We also offer a delivery confirmation with required signature option, at an additional cost of $5 to the base shipping rate. This option is available at checkout. In the event of a lost or undelivered package, we will only be able to send (1) replacement without the addition of the Confirmation of Delivery option.
If the billing address and the shipping address on your order are different, we will contact you via phone and email. If we are unable to contact you within 7 days of the order date we will cancel the order.
Items in stock will typically ship out in 2-3 days on average. Due to high demand some orders may take up to 6 days.
a. Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
b. International Orders
Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.
Holiday Shipping -
During the weeks of Thanksgiving, Christmas, and New Years, shipping may be delayed. We will work to get everything shipped out as quickly as possible, but we adhere to the schedule of the shipping companies.
Okay, so we're pretty confident that you will be thoroughly satisfied with the products you receive from us, but we understand that occasionally this isn't the case. DNDFDirect is dedicated to ensuring you are pleased with the product you purchase from us. We offer a full refund Minus shipping costs for product returned within 30 days of purchase. The product should be in its original unopened packaging. Sorry we do not offer refunds on opened products. Please email us at sales@DNDFDirect.com for complete instructions on how to handle the return, this email is checked daily so you will receive a quick response. All Products should be sent to the address on our contact us page. Returns must be shipped freight prepaid, We recommend shipping via standard carriers that offer package tracking, such as UPS, FedEx, or USPS, and insure it for the value of the contents. Merchandise may get damaged when shipped, If this is the case please contact us within 24 hours of receipt at firstname.lastname@example.org so that we can resolve the issue quickly for you. Please remember to keep the box and packing material the merchandise arrived in. We can replace the merchandise or issue a refund once the damaged item has been returned to us. Your satisfaction is what we care about.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled.
If your package is not able to be delivered by the carrier for any reason beyond our control and it is returned to us we offer the following options :
- We can refund your purchase minus the original cost of shipping and a $10 return fee
- We can ship your package a second time for our flat rate fee of $6.95. If we ship your package a second time, and it is returned a second time, we will refund your original purchase minus the original cost of shipping and a $15 return fee.
* Please understand once we send out your package, we are unable to control delivery time or carrier release instructions.
Voluntary Returns -
If you choose to return your product for any reason beyond our service and delivery of the product, we offer a full refund Minus shipping costs for product returned within 30 days of purchase. The product should be in its original unopened packaging. Sorry we do not offer refunds on opened products. All returns should be sent to the address on our contact us page. Returns must be shipped freight prepaid.
If a second order for the same product is placed, processed, and shipped to the same address, and then a return is requested there will be an additional $15 restocking fee assessed to the refund. Returns must be shipped freight prepaid.
This only includes returns requested by the customer unrelated to our delivery of the product.
If you have any questions on these terms, contact us: